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Refund and Returns:

Returns: 
For most of our products, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Please note - if you email our customer support during the weekends, you will receive a response on the next business day.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items: 
-Gift cards and photo prints

- Any item not in its original condition that is damaged or missing parts for reasons and not due to our error.

-Custom Jewelry

 

Refunds process: 
1. If your item is eligible for a return, please return the item(s) you've purchased in the original packaging and make sure all items included with the order are included. All return orders are inspected and if you return your item with missing parts you may receive a partial refund instead of a full refund.

 

Our shipping address is: 4 Wing Dr, Cedar Knolls, NJ 07927

 

2. Once you've shipped the item back to us, please email our support team at info@loversentiment.com with the tracking number so we have that on file for our records.

 

3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

That's it! If you have any questions or need additional assistance please email our support team at info@loversentiment.com

 

Additional information: 
Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@loversentiment.com!

 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable) 
We have an extensive quality control process that assures that only the best quality items are sent out. We will gladly replace items if they are defective or damaged. First send us an email at info@loversentiment and then after a response from our team, we may require you to send your item back to us.

Shipping 

To return your product, you should mail your product to 4 Wing Dr, Cedar Knolls, NJ 07927

You may request a return label, however you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a return label, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.